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Terms of Conditions

Your statutory customer rights are not affected

THE COMPANY 

Langhale Ltd

Directors; Mr. Richard Arthur, Miss Jocelyn Arthur

c/o Taylors Garden Builidngs

Ashwellthorpe industrial Estate

Norwich, Norfolk, NR16 1ER

01508 489260.  info@langhalegardens.co.uk

 

The person, company or organization purchasing goods or services from 'The Company, as shall be entered within the 'customer' section of all Company sales order/invoice documentation.

THE CUSTOMER The listed terms and conditions shall apply to the sale and supply of garden products by Langhale Ltd ('The Company'), to the entity hereby referred to as 'The Customer'.
RETENTION OF TITLE / OWNERSHIP Legal ownership of any goods supplied shall remain vested to 'The Company', until such time that full payment of any outstanding order/invoice monies has been received in connection with the sale. Should the 'The Customer' obtain goods prior to full order payment, 'The Customer' accepts that 'The Company' retains the right to demand and receive immediate settlement of outstanding monies prior to transfer of ownership, or the 'The Customer' grants 'The Company' unrestricted access to reclaim the goods, at which point an order cancellation process shall be instigated. The saleable condition of the goods prior to any reclaim is sole the responsibility of 'The Customer'.
RETURN PROCEDURE All goods supplied are newly constructed for sale and as such are manufactured to match the specifications shown within the product literature. If however the goods are considered faulty within seven days after the delivery date, such to the rare extent that a full replacement is required, we shall arrange with the manufacturer to collect the goods and supply a merchantable replacement or offer a full refund after collection if appropriate. If the goods are considered to have been damaged after delivery and while upon the customers property a return or repair or refund of the goods shall not be accepted by Langhale Ltd
COMPLAINT In the event of any complaint or grievance, 'The Customer' is to firstly make contact by telephone on 01986 896919, or by email info@langhalegardens.co.uk, stating their order reference and the nature of their complaint. All communications of this nature will receive a response outlining 'The Company's' position and course of action within 2 working days of the issue being raised. Should action be required by 'The Company' to redeem a matter this shall be undertaken at the earliest opportunity with the assistance of the original  manufacturer if deemed appropriate. It is the intention of 'The Company' to resolve any dispute amicably and to the satisfaction of 'The Customer' at the earliest opportunity.
CANCELLATIONS In line with The Distance Selling Regulations, 'The Customer' shall have a period of 7 working days after the date of delivery within which time they may cancel their order for a product. Cancellations should be sent by email, by telephone or by registered post to 'The Company' trading address, quoting the order reference given when the order was placed. It should be noted that if 'The Customer' decides to instigate cancellation proceedings through reason other than fault or damage as previously detailed, 'The Customer' shall incur at cost our collection charge of £70 + VAT.  Where an order is cancelled by the stated method prior to dispatch, no additional charges shall be sought and all monies received shall be refunded. Where refund monies are due, less the collection charge if appropriate, these monies shall be refunded at the earliest opportunity and certainly within 30 days of the cancellation date.
DELIVERY

Whilst every reasonable effort shall be made to keep to any estimated delivery date, time of delivery shall not be of the essence and Langhale shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or Company arising directly or indirectly out of any failure to meet any estimated delivery date. 

Notification of delivery may be made by telephone call/message, email, fax or by post on the due date.

A carrier’s first attempt to deliver shall be considered as the delivery date and unless otherwise agreed in writing by Langhale all deliveries can take place up until 9 pm.

PAYMENT

Credit accounts are available for corporate customers against approved references.

In the case of sales to a customer who does not qualify for a credit account, payment must be made in full at time of order unless other wise agreed in writing.

Payment may be made by cash, cheque, visa, mastercard, solo or switch.

In the case of sales made to customers with credit accounts, payment is due in full on the terms of credit agreed which shall not be more than 30 days from the date of the invoice unless otherwise agreed in writing by Langhale notwithstanding that delivery may not have taken place and the property in the Goods has not passed to the customer.

Time for payment shall be of the essence and any failure to pay shall entitle Langhale at our option to treat the contract as repudiated by the customer, to delay delivery until paid or appropriate any payment made by the customer to such of the Goods as Langhale may think fit notwithstanding any purported appropriation by the customer (without prejudice to any other remedy that the Seller may have). Receipts for payment shall be issued only on request.

The Company

Privacy

Payment

Security

Terms